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Privacy Policy

1. Who We Are

Forgotten Scrolls is an online store offering fantasy-inspired artwork and related products. This Privacy Policy explains how we collect, use, and protect your personal information when you visit forgottenscrolls.shop (the “Site”) or interact with us elsewhere.

2. What Information We Collect

We gather only the information needed to run our store, fulfill your order, and keep the Site working smoothly. Specifically:

  • Contact and order details – When you check out or create an account, we ask for your name, shipping address, email address, and (optionally) a phone number so we can process and deliver your purchase and keep you updated along the way.

  • Payment information – Your full card number never touches our servers. Instead, our secure payment processor (Stripe / PayPal / Shopify Payments – edit as needed) supplies us with a payment reference, the card-brand, and the last four digits so we can confirm transactions and handle refunds.

  • Usage data – Like most websites, we automatically collect information about how you interact with the Site (pages viewed, clicks, time spent, referring URLs). This helps us understand what content is useful and improve the overall experience.

  • Device data – We also receive technical details sent by your browser or device such as IP address, browser type, operating system, and screen size. These details are used for security (e.g., fraud prevention) and to ensure the Site displays properly on different devices.

We do not knowingly collect sensitive personal data (such as health or biometric information) nor do we request information unrelated to fulfilling your order or improving the Site.

3. How We Use Your Information

  • Process and deliver orders

  • Send order updates, shipping notices, and customer-service messages

  • Respond to enquiries, reviews, or refund requests

  • Improve our Site, products, and marketing (analytics)

  • Comply with legal obligations (tax, accounting, fraud prevention)

4. Cookies & Similar Technologies

We use essential cookies for site functionality and optional analytics cookies to understand traffic. You can control cookies in your browser settings. Disabling certain cookies may affect site performance.

5. Sharing Your Information

  • Payment providers (to process transactions)

  • Shipping partners (to deliver your order)

  • Analytics or marketing tools (aggregated, pseudonymous statistics)

  • Authorities or advisors when required by law (e.g., fraud investigation)

We never sell or rent your personal information.

6. International Transfers

We operate from Texas, USA, and our site runs on Wix, whose servers are in the U S and Israel. If you visit from—or ship to—another country, your information may move across borders so your order can be processed and delivered (e.g., through Wix, Shippo, or USPS). These transfers follow standard security and legal safeguards such as encryption and data-processing agreements.

7. Data Retention

We keep:

  • Order records — 7 years (tax & accounting)

  • Marketing email lists — until you unsubscribe or request deletion

  • Analytics data — 26 months (Google Analytics default)

We delete or anonymize data when it is no longer needed.

8. Your Rights

Depending on where you live, you may have the right to:

  • Access or correct your personal data

  • Request deletion (“right to be forgotten”)

  • Opt-out of marketing emails at any time (unsubscribe link)

  • Object to or restrict certain processing activities

  • Receive a copy of your data in portable format

9. Children’s Privacy

Our Site is not directed at children under 13 (or 16 in the EEA). We do not knowingly collect data from minors. If you believe we have, please contact us for prompt removal.

10. Security

We use HTTPS encryption, secure payment gateways, and industry-standard safeguards to protect your information. No system is 100 % secure, so we can’t guarantee absolute security.

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